Welcome

Custom orders are welcome!! Please message us or contact us at soveryheatherdesigns@gmail.com to discuss!

Payments

We accept PayPal and major credit cards through Etsy's direct checkout system.

Any quote provided by So Very Heather Designs is valid for 90 days. If you request a quote and do not purchase the item within 90 days, So Very Heather Designs has the right to revise pricing.

So Very Heather Designs will not begin customizing or printing until payment has cleared.

Shipping

For faster turnaround, please include all the information in your order in the Notes to Seller section.

You will receive all of your proofs via email within 2 business days after your order is placed. Revisions can take up to 24 hours. Up to (2) proofs are included in your purchase price; after that, each additional revision is $10.

The printing and assembly processes begin immediately after the approval of your last proof and items are shipped as quickly as possible (printing and shipping times are based on approval date - not order date). We do not ship on Saturday or Sunday. We have no control of the shipping process once the package has left our hands, because of this we will only guarantee a ship date.

Once you have approved your invitation design, they will be printed and are usually ready to ship in 2-6 business days. More specific shipping times are included in each listing. If you are ordering a large quantity (50 or more) and need your items by a specific date, please message us first to make sure we can have these shipped to you in time.

So Very Heather Designs ships all packages via USPS Mail. Please be sure your address is correct. Tracking will be included on all packages shipped within the US. Tracking information is sent to the email address on file with Etsy. If you would like to pay for expedited shipping, please let us know and we will set up a listing for the amount of additional shipping. All items are shipped to the address provided through Etsy.

We are not responsible for customs, duties, taxes, etc. Please inform yourself of those potential charges before you purchase. We are legally responsible for being honest on customs forms.

Some International first class packages cannot be tracked any further than the main postal hub in the US before it crosses the border. We do not consider international packages lost until 5-6 weeks after the ship date. At that time we can work out arrangements to have a duplicate order sent. If your order can be resent we will resend a duplicate item but WILL NOT refund.

*SHIPPING RATES FOR ALL U.S. BASED ORDERS:
$5 for 50 cards or fewer
$10 for 51 cards or more

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Returns and exchange details

We begin working on items almost immediately after your order is submitted. Because of this, we reserve the right to deny any cancellation requests. This is at our discretion based on each individual circumstance. Please be certain you want the item when submitting your order.

Due to its customized nature, So Very Heather Designs' products cannot be refunded or exchanged. If there is a mistake on our end, we will replace your order free of charge.

To ensure 100% satisfaction, please take great care in reviewing your proof for inaccuracies, spelling and punctuation errors. So Very Heather Designs is not responsible for errors noticed after final proof approval. We will not refund any design - digital or printed - once approved by you. Please double and triple check your proof before you give us your final approval.

Please remember that the color of the final product may be off a little due to monitor screen color adjustments and the variety of printing processes.

Additional

All items are designed, packaged and shipped from our home office.

As with any online transaction, if you are unhappy, please contact us to work out a resolution before leaving feedback. We want you to enjoy your purchase as much as we enjoy creating it!

If you have any questions, please feel free to send us an Etsy convo. We are more than happy to help!